Terms of service

Important Information & Policies

 

All Sales Are Final. No Cancellations.
Any canceled order will be refunded with an in-store voucher, minus a 25% restocking fee. This fee helps cover the care of the fish that could have been sold to another customer. Please be sure you are ready to receive the fish and agree to all transhipper fees before placing your order.

Holds
We will hold your fish until the next scheduled shipping date.

Communication
All communication will be conducted through one of the contact methods provided on our Contact page: WhatsApp, Telegram, E-mail, or WeChat. To avoid any confusion, please use only one of these channels for all your correspondence with us.
It is your responsibility to check for updates, particularly for order confirmations or shipping notifications. If you do not receive a response, please reach out to us again through your chosen platform to ensure we have received your message.

Marbling & Color Change
All bettas, except for solid colors, have the marble gene. This includes variations like Koi, Blacklight, Avatar, Fancy, Multicolor, and others. Please be aware that the color of marble bettas still can change slowly or quickly. We are not responsible for any color changes that occur after the betta has been photographed.
However, if an exceptional color change occurs the day before shipping, we will try to contact you. If we do not receive a response before shipping, the fish will be sent as is.

Fin Chewing
Long-finned bettas may chew on their fins during transit. We are not responsible for any fin damage that happens while the fish is in transit. If fin chewing occurs before shipping, we will contact you and offer the option to receive the current fish or choose a replacement.

Quarantine
We quarantine our fish before shipping and treat them to ensure they are healthy and bacteria-free. However, you are responsible for quarantining any new fish from any source before adding them to your main aquarium.

Betta Care
It is your responsibility to research and provide a proper environment for your betta, including a clean and, if necessary, heated aquarium. We are not responsible for any neglect or improper care. Our bettas are selectively bred and can be more sensitive than those from large chain stores.
When adding a large number of fish, such as for a betta sorority, be mindful of your aquarium’s nitrogen cycle. You may need to increase water changes to maintain water quality. We recommend using a quality bacteria starter like Fritz Turbo Start to help cycle your tank quickly.
We feed our fish a diet of pellets and sometimes live food like daphnia or artemia. Your betta may need an adjustment period before it recognizes new foods like flakes or different pellets. We recommend a varied, high-quality diet and advise you to avoid low-quality foods with high filler.